Help & FAQ
Can’t find your answer? Write to hola@tactyl.space.
General
Does it work on Windows?
Not yet. Tactyl is Mac-only today. Windows is the next version — join the waitlist and we’ll email you once when it’s ready.
Do I need to solder or compile anything?
No. The board comes assembled, and the app writes the firmware to it over USB.
Do I need a 3D printer?
No. Some cases are free to print; you can also order a print from a service, or use the board on a simple stand.
Which Macs does it work on?
Macs with macOS 11 Big Sur or later.
The board
Which board do I need?
The Hosyond ESP32-32E, 4", with ST7796S display and resistive touch (made by LCDWiki, model E32R40T). Lookalike boards may not work.
The app doesn’t find my board.
Try another USB cable (many only charge). If it still doesn’t show up, install the CH340 driver from WCH and restart your Mac.
Does it need to stay connected to the Mac?
In the free version, yes, over USB. With Pro the board can talk to your Mac over Wi-Fi and only needs a USB charger for power.
Pricing and licenses
What does the free version include?
Up to 3 screens over USB, with all the built-in modules and automatic switching. Pro adds unlimited screens, Wi-Fi and add-ons.
Is Pro a subscription?
No. You pay once and keep it, updates included.
What does “one license per board” mean?
The license lives on the board, not on your computer. Plug it into any of your Macs and Pro is there. A second board needs a second license.
What if my board breaks?
Write to us and we’ll move your license to the new board.
Installing
Why does it ask for Accessibility and Automation?
Accessibility lets the board’s buttons press keys and move the pointer. Automation lets Tactyl read your browser tabs and control apps like Music. Without them, those buttons can’t work.